General Terms & Conditions of Sale


BIOSTREAM INTERNATIONAL B.V., (Seller, as defined below) hereby expressly rejects the applicability of any general conditions of the customer, as defined below. THESE GENERAL TERMS AND CONDITIONS OF SALE CONTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY.

  1. General

1.1 These General Terms and Conditions of Sale (“Conditions”) govern the offering, production, sale and delivery of all goods and/or services (the goods and services herein both separately and jointly referred to as: the “Goods”) from or on behalf of BIOSTREAM INTERNATIONAL B.V. (“Seller”) to customer (“Customer”) and apply to all similar dealings between Seller and Customer.

1.2 These Conditions supersede any and all prior oral and written quotations, communications, agreements and understandings of the parties in respect of the sale and delivery of the Goods and shall apply in preference to and supersede any and all terms and conditions of any order placed by Customer and any other terms and conditions submitted by Customer. Failure of Seller to object to terms and conditions set by Customer shall in no event be construed as an acceptance of any terms and conditions of Customer. Neither Seller’s commencement of performance nor Seller’s delivery shall be deemed or constituted as acceptance of any of Customer’s terms and conditions. If these Conditions differ from any terms and conditions of Customer, these Conditions and any subsequent communication or conduct by or on behalf of Seller, including, without limitation, confirmation of an order and delivery of Goods, constitutes a counter-offer and not acceptance of such terms and conditions submitted by Cus Any communication or conduct of Customer which confirms an agreement for the delivery of Goods by Seller, as well as acceptance by Customer of any delivery of Goods from Seller shall constitute an unqualified acceptance by Customer of these Conditions.

1.3 These Conditions may only be varied or waived by a duly executed written agreement between Seller and Customer.

1.4 By contracting on the basis of these Conditions, Customer agrees to the applicability thereof in respect of future dealings as described in Article 1.1, even if this is not expressly stated. Seller shall be entitled to update and/or amend these Conditions regularly and by and as of the moment of notifying Customer of such update or amendment or by sending Customer the updated or amended Conditions, these revised Conditions shall apply to all dealings between Seller and Customer.

1.5 Any electronic communication between Seller and Customer shall be considered to be a “writing” and/or “in writing”. The electronic communication system used by Seller will serve as sole proof for the content and the time of delivery and receipt of such electronic communication.

  1. Quotations, orders and confirmation

2.1 Quotations, made by Seller in whatever form, are not binding upon Seller and merely constitute an invitation to Customer to place an order. All quotations issued by Seller are revocable and subject to change without notice. Orders are not binding until accepted by Seller in writing (“Seller’s Confirmation”). Seller shall be entitled to refuse an order without indication of its reasons.

2.2 Price quotations based on estimated or projected quantities or costs, are subject to increase in the event that actual costs are greater than estimated or actual quantities purchased during the specified period are more or less than the estimated or projected quantities.

2.3 Statements and agreements made by Seller’s employees, officers, representatives and/or agents are not binding upon Seller unless, and only to the extent that, these are confirmed or made in writing by authorized representative(s) of Seller.

2.4 Except as provided for in Article 7.3, any samples supplied to Customer are supplied solely for information purposes and in no way imply any express or implied conditions or warranties of any kind, including as to quality, description, merchantability, suitability or fitness for any purpose and Customer shall be deemed to have satisfied itself as to such matters prior to ordering the Goods.

2.5 Each delivery shall stand as a separate transaction and any failure to deliver shall have no consequences for other deliveries. 

  1. Prices

3.1 Prices and currencies of Seller’s Goods are as set out in Seller’s Confirmation. Unless agreed otherwise, Seller’s prices include standard packaging but do not include transportation, insurance or Value Added Tax or any other similar applicable taxes, duties, levies or charges in any jurisdiction levied in relation to the Goods or the delivery thereof (“Taxes”).

3.2 The amount of any transportation, insurance and Taxes levied in connection with the sale of the Goods to Customer shall be for Customer’s account and shall be added to each invoice or invoiced separately by Seller to Customer. If Seller grants a discount, this discount only relates to the delivery specifically mentioned in Seller’s Confirmation.

3.3 Unless the prices have been indicated as firm by Seller in Seller’s Confirmation, Seller is entitled to increase the price of the Goods still to be delivered if the cost price determining factors have been subject to an increase. These factors include but are not limited to: raw and auxiliary materials, energy, products obtained by Seller from third parties, product development costs, wages, salaries, social security contributions, governmental charges, freight costs and insurance premiums. Seller shall notify Customer of such increase.

3.4 The Customer may request changes to the scope, design and production of the Seller’s Goods which are reflected in the Seller’s Confirmation prior to the commencement of the production of same. The Contractor shall not be obliged to make changes until the parties have agreed on the effects of such changes on the price of the Goods, deadlines and other terms and conditions of the agreement. 

  1. Payment and Customer’s credit

4.1 All payments shall be made without any deduction on account of any Taxes and free of set-off or other counterclaims. Payment shall be made on the basis of net cash by means of transfer into the bank account mentioned on the invoice.

4.2 For orders with an invoice value higher than € 10.000 (ten thousand euros) excluding VAT, a pre-payment of 60% shall be made per direct and 40% within 30 (thirty) days following the invoice after delivery, unless otherwise agreed in the Seller’s Confirmation.

4.3 For orders with an invoice value lower than € 500.00 (five hundred euros) not including VAT, Seller reserves the right to charge an administration fee.

4.4 With regard to payment of the price for Goods, time is of the essence. Seller may, without prejudice to any other rights of Seller, charge interest on any overdue payment at the higher rate of either twelve percent (12%) per annum or one and a half times the prevailing rate under applicable law per annum, but not to exceed the maximum interest rate permitted under applicable law, calculated on a daily basis on amounts owing from the due date until all amounts outstanding are paid in full. All costs and expenses incurred by Seller with respect to collection of overdue payments (including, without limitation, reasonable attorney’s fees, expert fees, court costs and other expenses of litigation) shall be for Customer’s account.

4.5 Every payment by Customer shall in the first place serve to pay the judicial and extra-judicial costs and the interest owed by it and afterwards shall be deducted from the oldest outstanding claim regardless of contrary advice from Customer.

4.6 Any complaint with respect to the invoice must be notified to Seller within eight (8) days after the date of invoice. Thereafter Customer shall be deemed to have approved the invoice.

4.7 In the event of non-payment, Seller may, without prejudice to any other rights of the Seller,

4.7.1 demand re-delivery and take repossession of any delivered Goods which have not been paid for, for which purpose Customer hereby grants an irrevocable right and license to Seller to enter upon all or any of the premises where the Goods are or may be located, (where all costs relating to the recovery of the Goods shall be for the account of Customer); and/or

4.7.2 suspend its performance or terminate Seller’s Confirmation for outstanding delivery of Goods without liability for Seller of whatsoever kind arising out of or in connection with such suspension or termination unless Customer makes such payment for Goods on a cash in advance basis or provides adequate assurances of such payment for Goods to Seller without any intervention of courts being required.

  1. Delivery and acceptance

5.1 Unless expressly stated otherwise in Seller’s Confirmation, all deliveries of Goods shall be DAP, customs uncleared, Seller’s production facility. The term DAP shall have the meaning set forth in the latest version of INCOTERMS published by the International Chamber of Commerce at Paris, France, at the time of Seller’s Confirmation. Customer shall accept the Goods upon delivery.

5.2 Unless expressly stated otherwise in Seller’s Confirmation, any times or dates for delivery provided by Seller are estimates and are not commitments. Seller is entitled to deliver the Goods as stated in Seller’s Confirmation in parts and to invoice separately. In no event shall Seller be liable for any delay in delivery. Delay in delivery of any Goods shall not relieve Customer of its obligation to accept delivery thereof. Deviations in quantity of Goods delivered from that stated in Seller’s Confirmation shall not give Customer the right to refuse to accept the Goods. Customer is obliged to pay the amount specified in Seller’s Confirmation for the quantity of Goods delivered. 

  1. Cancellation

6.1 Customer’s cancellation or repudiation of Seller’s Confirmation or wrongful non-acceptance or rejection of Goods shall entitle Seller to recover from Customer, in addition to any other consequential damages caused by such action, (where the minimum consequential damages are 30% of the price of the cancelled order(s)):

6.1.1 in the case of Goods recovered from Customer by Seller which Seller deems it cannot reasonably resell to a third party, the price of such Goods; and

6.1.2 in the case of Goods recovered from Customer by Seller which Seller deems can be resold to a third party, (or where such sale is not permitted by law), damages equal to fifty percent (50%) of the price for the Goods as liquidated damages.

6.2 Goods that Seller consents or directs in writing to be returned shall be returned to Seller to the destination directed by Seller at the Customer’s risk and expense. 

  1. Examination and conformity to specifications

7.1 On delivery and during the handling, use, processing, transportation, storage and sale of the Goods (the “Use”), Customer shall examine the Goods and satisfy itself that the Goods delivered meet all contractual requirements.

7.2 Complaints about the Goods shall be made in writing and must reach Seller not later than seven (7) days from the date of delivery in respect of any defect, default or shortage which would be apparent from a reasonable inspection on delivery, and seven (7) days from the date on which any other claim was or ought to have been apparent, but in no event later than six (6) months from the date of delivery of the Goods. Use or processing of the Goods shall be deemed to be an unconditional acceptance of the Goods and a waiver of all claims in respect of the Goods.

7.3 A determination of whether or not delivered Goods conform to the specifications for the Goods as stated in Seller’s Confirmation or as defined in approved FAT/SAT documents, or, in the absence of either, to the most recent specifications held by Seller at the time of delivery of the Goods (the “Specifications”), shall be done solely by analysing the samples or records retained by Seller and taken from the batches or production runs in which the Goods were produced in accordance with the methods of analysis used by Seller, unless otherwise agreed by the Seller.

7.4 Damage caused by inadequate facilities at the Customers’ premises (including faulty or inappropriate inputs, including electricity, gases, liquids or feedstock) or by Customers’ use of Goods outside of the intended use defined prior to production of the Goods is solely at the Customer’s risk and will not be covered under the limited warranty defined in clause 9.

7.5 Defects in parts of the Goods stated in Seller’s Confirmation do not entitle Customer to reject the entire delivery of the Goods. Complaints, if any, do not affect Customer’s obligation to pay as defined in Article 4. Upon receipt of a notice of defect, Seller is entitled to suspend all further deliveries until the complaints are established to be unfounded and/or refuted or until the defect has been totally cured.  

  1. Transfer of risk and property

8.1 Notwithstanding clause 8.3, the risk of the Goods, whether delivered in full or in part, shall pass to Customer on delivery to the Customer’s designated place of delivery. For the avoidance of doubt, Customers are responsible for any damage to Goods delivered to their premises beginning from delivery.

8.2 Goods for which delivery is suspended pending payment by Customer, as well as Goods of which delivery is wrongfully rejected or not accepted by Customer, shall be held and stored by Seller at the Customer’s risk and expense.

8.3 Notwithstanding clauses 8.1 and 8.2, ownership of the Goods shall not pass to Customer and full legal and beneficial ownership of the Goods shall remain with Seller unless and until Seller has received payment in full for the Goods, including all secondary costs such as interest, charges, expenses, etcetera.

8.4 In the event of termination on the basis of Article 16 of these Conditions, Seller shall, without prejudice to any other rights of Seller, be entitled to require immediate re-delivery of the Goods for which it may invoke a retention of title.

8.5 Until payment for the Goods has been completed, Customer shall adequately insure the Goods, is entitled to use the Goods solely to the extent required in its ordinary course of business, and, to the extent possible, shall:

8.5.1 keep the Goods separate and in a clearly identifiable manner; and

8.5.2 notify Seller immediately of any claims by third parties which may affect the Goods.

  1. Limited warranty

9.1 Seller solely warrants that on the date of delivery the Goods shall conform to the Specifications. If and to the extent Goods fail to meet such warranty, as shall be determined in accordance with the provisions of Article 7 of these Conditions, Seller may at its own option within a reasonable time either repair or replace the Goods at no charge to Customer, or issue a credit for any such Goods in the amount of the original invoice price. Accordingly, SELLER’S OBLIGATION SHALL BE LIMITED SOLELY TO REPAIR OR REPLACEMENT OF THE GOODS OR FOR CREDIT OF THE GOODS COVERED UNDER THE TERMS OF THE WARRANTY OFFERED BY SELLER WITH THE SALE OF THE GOODS. For the avoidance of doubt, any costs for labour for installation and travel associated with any warranty part replacement or repair are for the Customer.


  1. Limitation of liability


  1. Force majeure

11.1 Neither party shall be liable in any way for any damage, loss, cost or expense arising out of or in connection with any delay, restriction, interference or failure in performing any obligation towards the other party caused by any circumstance beyond its reasonable control, including, without limitation, acts of God, laws, statutes, ordinances, regulations, legislative measures, acts of governments or other administrative measures, orders or decrees of any court, earthquake, flood, fire, explosion, war, terrorism, riot, sabotage, accident, epidemic, strike, lockout, slowdown, labour disturbances, difficulty in obtaining necessary labour or raw materials, lack of or failure of transportation, breakdown of plant or essential machinery, emergency repair or maintenance, breakdown or shortage of utilities, delay in delivery or defects in goods supplied by suppliers or subcontractors (“Force Majeure”).

11.2 Upon the occurrence of any event of Force Majeure, the party suffering thereby shall promptly inform the other party by written notice thereof specifying the cause of the event and how it will affect its performance of its obligations under Seller’s Confirmation. In the event of any delay, the obligation to deliver shall be suspended for a period equal to the time loss by reason of Force Majeure. However, should a Force Majeure event continue or be expected to continue for a period extending to more than two (2) months after the agreed delivery date, either Party is entitled to cancel the affected part of Seller’s Confirmation without any liability to the other Party. 

  1. Modifications and information, indemnity

12.1 Unless the Specifications have been agreed to be firm for a certain period or quantity of Goods, Seller reserves the right to change or modify the Specifications, construction and/or manufacture of Goods and to substitute materials used in the production and/or manufacture of Goods from time to time without notice. Customer acknowledges that data in Seller’s catalogues, specification sheets and other descriptive publications distributed or published on its websites by Seller, may accordingly be varied from time to time without notice. Any statement, representation, recommendation, advice, sample or other information of Seller in relation to the Specifications, the Goods and the Use thereof shall be furnished for the accommodation of Customer only.

12.2 Customer must utilize and solely rely on its own expertise, know-how, due care and judgement in relation to the Goods and Customer’s Use thereof and in Customer’s application of any information obtained from the part of Seller for the purposes intended by Customer. Consultation provided by Seller shall not give rise to any additional obligations. Details and information provided with regard to the suitability and Use of the Goods shall not be binding and Seller does not assume any liability based on such consultations. Customer shall indemnify and hold Seller harmless from and against any and all damage, losses, costs, expenses, claims, demands and liabilities arising out of or in connection with the Goods, Customer’s Use thereof and/or Customer’s use or application of any information disclosed or provided by or on behalf of Seller. For the avoidance of doubt, this includes the Customer’s use of the Goods for purposes not intended in the Seller’s Confirmation, defined prior to production and/or not in compliance with the Specifications.   

  1. Compliance with laws and standards

13.1 Seller makes no promise or representation that the Goods shall conform to any law, statute ordinance, regulation, code or standard (“Laws and Standards”), unless expressly stated in Seller’s Confirmation or in the Specifications. Customer acknowledges that the Use of the Goods may be subject to requirements or limitations under Laws and Standards.

13.2 Customer shall be exclusively responsible for:

13.2.1 ensuring compliance with all Laws and Standards associated with its intended Use of the Goods;

13.2.2 obtaining all necessary approvals, permits or clearances for such Use;

13.2.3 ensuring that Goods are only used for their intended use as contemplated in the Seller’s Confirmation; and

13.2.4 ensuring that the Goods are only installed and used in a location with adequate and appropriate safeguards on any and all gas, liquid, heating, cooling, electrical and other inputs.

13.3 Customer may only use the Goods for their intended use. Any use of the Goods outside of their intended use is at the sole risk of the Customer.  

  1. Independent contractors

14.1 Seller and Customer are independent contractors, and the relationship created hereby shall not be deemed to be that of principal or agent. No sale to or obligation of either party towards a third party shall in any way bind the other party.

  1. Non-assignment

15.1 Neither party may assign any of the rights or obligations under Seller’s Confirmation without the prior written consent of the other party, provided however, that Seller may assign such rights and obligations, wholly or partly, to any of its parent companies, subsidiaries or affiliates or to a third party acquiring all or a substantial part of Seller’s assets or business relating to the Goods. 

  1. Suspension and termination

16.1 If (a) Customer is in default of performance of its obligations towards Seller, or (b) if Seller has reasonable doubts with respect to Customer’s performance of its obligations to Seller and Customer fails to provide to Seller adequate assurance of Customer’s performance before the date of scheduled delivery and in any case within thirty (30) days of Seller’s demand for such assurance; or if Customer becomes insolvent or unable to pay its debts as they mature, or goes into liquidation (otherwise than for the purposes of a reconstruction or amalgamation) or any bankruptcy proceeding shall be instituted by or against Customer or if a trustee or receiver or administrator is appointed for all or a substantial part of the assets of Customer or if Customer enters into a deed of arrangement or makes any assignment for the benefit of its creditors, then, without prejudice to any other rights of Seller, Seller may by notice in writing forthwith:

16.1.1 demand re-delivery and take repossession of any delivered Goods which have not been paid for, for which purpose Customer hereby grants an irrevocable right and license to Seller to enter upon all or any of the premises where the Goods are or may be located and all costs relating to the recovery of the Goods shall be for the account of Customer; and/or

16.1.2 suspend its performance or terminate Seller’s Confirmation for outstanding delivery of Goods unless Customer makes such payment for Goods on a cash in advance basis or provides adequate assurance of such payment for Goods to Seller; without any intervention of courts being required and without liability for Seller of whatsoever kind arising out of or in connection with such suspension or termination.

16.2 In any such event contemplated by clause 16.1.1 and/or 16.1.2, all outstanding claims of Seller shall become due and payable immediately with respect to the Goods delivered to Customer and not re-possessed by Seller. 

  1. Waiver

17.1 Failure by Seller to enforce at any time any provision of these Conditions shall not be construed as a waiver of Seller’s right to act or to enforce any such term or condition and Seller’s rights shall not be affected by any delay, failure or omission to enforce any such provision. No waiver by Seller of any breach of Customer’s obligations shall constitute a waiver of any other prior or subsequent breach. 

  1. Severability and conversion

18.1 In the event that any provision of these Conditions shall be held to be invalid or unenforceable, the same shall not affect in any respect whatsoever, the validity or enforceability of the remaining provisions between the parties and shall be severed therefrom. The pertaining provisions held to be invalid or unenforceable shall be reformed to provisions satisfying the legal and economic intent of the original provisions to the maximum extent permitted by law.

  1. Limitation of action

19.1 No action by Customer shall be brought unless Customer first provides written notice to Seller of any claim alleged to exist against Seller within thirty (30) days after the event complained of first becomes known to Customer and an action is commenced by Customer within twelve (12) months after such notice. 

  1. Governing law and jurisdiction

20.1 The parties’ rights and obligations arising out of or in connection with Seller’s Confirmation and/or these Conditions shall be governed, construed, interpreted and enforced according to the laws of The Netherlands, excluding principles of conflict of laws. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

20.2 The parties agree that any suits, actions or proceedings that may be instituted by any party shall be initiated exclusively before the competent courts of The Netherlands without prejudice to Seller’s right to submit the relevant case to the court which would have jurisdiction if this provision has not been incorporated in the Conditions, and the parties do hereby consent to the jurisdiction of those courts and waive any objection which they may have, now or hereafter, to venue of those suits, actions or proceedings.

  1. Survival of rights

21.1 The parties’ rights and obligations shall be binding upon and inure to the benefit of the parties and their respective successors, permitted assigns, directors, officers, employees, agents and legal representatives. Termination of one or more of the rights and obligations of the parties, for whatsoever reason, shall not affect the provisions of these Conditions which are intended to continue to have effect after such termination. 

  1. Intellectual Property

22.1 Seller has not verified the possible existence of third party intellectual property rights which might be infringed as a consequence of the sale and/delivery of the Goods and Seller shall not be held liable for any loss or damages in that respect.

22.2 The sale of Goods shall not, by implication or otherwise, convey any license under any intellectual property right relating to the compositions and/or applications of the Goods, and Customer expressly assumes all risks of any intellectual property infringement by reason of its importation and/or Use of the Goods, whether singly or in combination with other materials or in any processing operation.

23. These conditions are applicable with effect from 1 June 2022 and are subject to change at any time without notice.

24. Only the English version of these Conditions shall be authentic and shall prevail, in case of inconsistency, over any translation of these Conditions in another language